Effective date: 2026-10-14 (refunds within 60 days under Stripe’s rules; Stripe as seller of record)
This page explains refunds and cancellation for the paid plan of V-Kit (Marketing Kit): €19.99 a month or €199 a year, VAT included where it applies. The subscription is sold by Stripe as merchant of record: Stripe takes the payment, collects the tax and issues the receipts and invoices; we never see your card details. We provide the Service and handle your refund requests. Subscriptions started before Stripe became the seller of record keep VALAS as the seller; the refund rule below is the same for them.
Refunds follow Stripe’s rule: any charge can be refunded within 60 days after it was made — the first monthly or yearly charge, a renewal, or the charge after a switch from monthly to yearly. Ask us within that time and we refund it in full; you do not have to give a reason. The refund includes the tax that was charged.
As the seller, Stripe may also refund a charge or cancel a subscription on its own initiative, under its terms. A refund from Stripe reaches your payment method the same way as one from us.
The 30-day trial needs no card, so nothing is charged during it and there is nothing to refund.
Write to connect@valas.team and include the e-mail address you sign in to V-Kit with (your Google or Meta account), so we can find your subscription. If you know it, add the date or the invoice number of the charge.
Say whether the subscription should end now or continue. If it should end, we cancel it together with the refund; otherwise it continues and you can cancel it yourself at any time (section 4).
We issue the refund through Stripe to the payment method you paid with, in the currency you paid in. Stripe sends it at once; depending on your bank or card issuer it usually appears on your statement within 5–10 business days.
Cancel in one click on the Account page (one confirmation), or in Stripe’s customer portal linked from it. You keep access until the end of the period you paid for, and you can resume until then. You can also cancel by writing to connect@valas.team from, or naming, the e-mail you sign in with.
Cancelling or stopping payment never deletes your keys or connections: when access ends, the assistant answers that a subscription is needed, and everything works again as soon as you subscribe. Your data is deleted only when you delete your account (see the Data Deletion Instructions).
Consumers in the European Union normally have 14 days to withdraw from a contract concluded online. V-Kit starts working the moment you subscribe; by subscribing you ask for the service to start immediately and you give up the statutory right of withdrawal to the extent the law allows. In exchange the refund rule in section 1 applies: any charge — not only the first — can be refunded within 60 days. This does not limit any mandatory consumer right that cannot be waived.
The provider of the Service: VALAS OÜ – PODRUŽNICA V SLOVENIJI, Mlinska ulica 22, 2000 Maribor, Slovenia, VAT ID SI57438285. Contact: connect@valas.team. The seller of the subscription: Stripe, as merchant of record. See also the Terms of Service (fees, cancellation and refunds — section 7) and the Privacy Policy.
© 2026 Valas Team